RALLY BUS FAQ
HOW IT WORKS
Rally Bus makes it easy for people get where they want to go, together:
CHOOSE YOUR DESTINATION
Find a convenient trip to your event — or set up your own. You can book a seat on our site or by calling us at 855-725-5928.
SPREAD THE WORD
Rally Bus is crowd-powered travel. Every trip needs a certain number of reservations (usually 25) to be confirmed, so once you’ve booked your seat, share your plans with friends and watch in real-time as the bus fills up. We don’t charge anyone until the trip is confirmed.
GET ON BOARD
We’ll send you final departure details and introduce you to your driver, and on the day of, just come to the pickup point before the scheduled departure. When the bus arrives, hop on and relax with other fans along the way. At the end of the event, you’ll take the same bus home.
What will my bus be like?
You’ll ride comfortably in a high-end bus with on-board restrooms and entertainment, spacious seats, and ample storage. The newest buses include electrical outlets and wifi. You can explore our fleet here.
Is there a restroom on-board?
Yes. All our buses include a restroom, which are cleaned and restocked after every trip.
When should i arrive at my departure point?
Double-check your trip page to make sure you know the exact schedule, and plan to arrive at your pickup point 15 minutes prior to scheduled departure. This gives you time to get settled, and helps the driver get everyone on board.
How do i make sure i get on the same bus as my friends?
If multiple buses are leaving the same pickup point, you and your friends can take whichever you prefer. Just line up together and board as a group. Once you choose a bus, you’ll ride the same one back home.
Can i leave my stuff on the bus?
Yes. You’ll take the same bus there and back. Our buses are locked up during the event, but we can’t be responsible for anything lost.
Where’s my ticket?
Your booking number is your ticket. Use the kiosk on the bus to scan, swipe or tap your info, or just check your name with the driver, and you’ll be welcomed aboard.
What happens if not enough people book?
Rally Bus is crowd-powered travel. A trip gets confirmed once a certain number of riders book seats (usually 25), and it has until two weeks before departure to reach that point. If a trip isn’t confirmed, we’ll let you know right away so you have plenty of time to make other arrangements. Either way, you won’t pay a dime if the trip isn’t confirmed.
Why can’t a trip go with fewer than 25 people?
Rally Bus connects people who are headed the same way. By traveling together with a certain number of other people, everyone gets a good price. Below a certain number of seats, we wouldn’t be able to keep the price of each seat competitive.
What can i bring with me on the bus?
Every passenger can carry on two small items (like bags and coolers), and store two larger items (like lawn chairs or ski gear) in the undercarriage. We welcome food and drinks on the bus, but can’t allow glass containers. The safety of our passengers is our priority, and we’ve found that no matter how careful people are, glass tends to break. We also ask that you clean up your seat area before you leave the bus.
How will i find the bus after the event?
Your bus will always be parked where you exited. If you can’t find it, just use our app to locate the bus or give us a call and we’ll direct you.
What if a bus comes late?
Our mobile app lets you track the location of your bus at any time on the day of the event. If the bus will be more than a few minutes late, you’ll receive notice by email and text. You can also always call (PHONE NUMBER) to ask any questions or get the latest status of your trip. If, due to an extreme circumstance, your bus comes so late that you’ll miss most of your event, we’ll issue a full refund, no questions asked.
Can you accommodate riders with disabilities?.
We strive to make our fleet accessible to everyone. There’s plenty of room under each bus to store a folding wheelchair. If you’ll need to store something larger (like a non-adjustable wheelchair or scooter) get in touch and we’ll do what we can to make it work.
What if someone on the bus has a medical emergency?
Our whole fleet comes equipped with up-to-date first aid kits. If any passenger experiences a medical emergency, our driver will pull over and call 911.
Should I tip the bus driver?
Yes, please! Our drivers go the extra mile to make the trip almost as awesome as the event itself. If you appreciate their work — and we think you will — they’d certainly appreciate a small token of your thanks.
I have a question that isn’t answered here.
Give us a call 855-725-5928 or send us an email. We’d love to chat. You may also find the answer in our Terms and Conditions.
I have an idea for how you can improve...
We work hard every day to deliver better service, and we truly value your feedback. We ask every passenger to tell us what they thought of Rally Bus after they get home home, and we use their feedback to constantly improve our service. Take our survey or feel free to contact us directly.
What will my bus be like? What kinds of buses do you use?
At Rally Bus, we use luxury motor coaches with on-board restrooms, TVs, DVDs, and plenty of space to store your stuff. Some even have electrical outlets and wifi, so you don’t have to wait until you’re home to post about your event! Check out our bus page for more information and pictures of buses we’ve used before.
For some events, we may use school buses, or luxury limo-buses, and your event will clearly state that when we do.
Can you accommodate riders with disabilities?
We believe that everyone should be able to get where they need to go. Our mission is to make our buses accessible to every single passenger.
There’s plenty of room under each bus to store a folding wheelchair. If you’ll need to store something larger -- like a non-adjustable wheelchair or scooter -- your bus might have enough extra space to make that possible. Contact us to ask.
In order to give you the help you need, we may need up to 72 hours’ advance notice for guests who require: Accommodation of ten or more individuals with disabilities who are traveling as a group; or, Wet cell battery box for a personal wheelchair.
Is there always a restroom on board?
Yes...and it’s always clean! Every Rally Bus includes a bathroom, and you are free to use it as often as you’d like. The bathrooms are cleaned after every trip, and they’ll always have a full bottle of hand sanitizer and a fresh roll of toilet paper just for you.
School buses, however, do not have restrooms.
When should I arrive at my departure point?
First, double-check your trip page to make sure you know the exact schedule, and plan to arrive at your Rally Point 15-20 minutes prior to departure. This gives you time to get settled, and helps the driver get everyone on board.
Will I be on the same bus as my friends? And will I take the same bus back home?
If we send more than one bus from the same city, you’ll be able to take any bus you’d like. Make sure to meet up with your friends beforehand so you can line up and board as a group. Once you choose a bus, you’ll ride the same bus back home.
Uh-oh… I can’t find my bus ticket.
We’re big fans of trees, so we try to stay green by saving paper. Instead of making everyone print their own paper tickets, we give the driver a list of passengers. Please bring a photo ID so that the driver can confirm your seat.
If someone else reserved a seat for you, tell the driver their name. Passengers who bought tickets together but are arriving separately should meet up outside the bus to avoid confusion. Please refer to our Terms and Conditions for full details.
What can I bring with me on the bus?
Rally Buses have lots of room to store coolers, suitcases, foam fingers, full-sized mascot costumes, and more. You can take two small items, such as bags and coolers, for the bus itself, as well as two larger items (such as lawn chairs or ski gear) to stow in the undercarriage. It’s okay to bring food and drinks on the bus, but please refrain from using glass containers - we’ve found that no matter how careful people are, they tend to break. We also ask that you clean up your trash before you leave the bus.
What happens if there's traffic?
We do what we can to account for traffic in our schedules. Our drivers also try different routes to get around it. Unfortunately, sometimes there's nothing we can do, which is why we build plenty of padding into our schedules in the hopes of getting you there in time for curtain or kick-off.
How will I find the bus after the event?
Your bus is always parked where you left it. But if you forget, use your app to locate the bus. If all else fails, give us a call and we’ll tell you where to go.
What if the event runs long?
Your bus will almost always wait until the event is over.
We say “almost always” because the U.S. Department of Transportation sets legal limits on the hours that bus drivers can work. If an event runs for so much extra time that we risk going over that limit, the bus may have to leave early –– but we’ll give you as much time as we possibly can. (Once, we had a bus stick around until the 15th inning of a baseball game.)
We’ll also send you email and text updates if there are any changes to your trip at any time. You can rest easy, knowing that we’ll keep you informed.
What if a bus comes late, or needs to cancel?
You’ll receive text and email alerts if your bus will be more than a few minutes late, or if the trip is cancelled. We’ll provide up-to-the-minute updates so you know exactly what’s going on.
If a bus is late but you aren’t receiving alerts, you can call NUMBER to get instant information on the status of your bus. We’ll also update our website as soon as we know why the bus hasn’t arrived.
If a bus is canceled, or comes so late that you’ll miss much of your event, we issue a full refund – but fortunately for us and you, that almost never happens.
What if someone on the bus has a medical emergency?
All Rally Buses come equipped with an up-to-date first aid kit. If any passenger experiences a medical emergency, the driver will immediately pull over and call 911. Meanwhile, the person in trouble will have dozens of people available to help out. Travel is safer when we stick together!
Should I tip the bus driver?
Yes, please! Our drivers are a key part of the experience, and they go the extra mile (yes, that’s a travel pun) to make the bus ride almost as awesome as the event itself. Here are some of the comments we’ve received about our drivers:
"Ray, our bus driver, was a super nice guy, and got us to the game safely despite the numerous inches of snow."
"Our driver Scott was wonderful. He made sure everyone on the bus knew where we were and which bus we were in to make sure we got back on the right bus afterward."
"Our driver, Chief, was the absolute man!"
If you appreciate your driver’s excellent work -- and we think you will -- they always appreciate a small token of your thanks.